Call 1300 206 637

Terms and Conditions

These terms and conditions supersede all previous terms and conditions issued. Auridian Training & Consulting reserves the right to vary scheduled course dates and fees however receipt of a Registration prior to any fee increase(s) will ensure the client pays only the fee amount which was published at the time of Registration.

REGISTRATIONS

  • Auridian must receive all Registration forms and/or purchase orders fourteen (14) working days prior to course commencement in order to assist with course viability decisions. Late registrations will be accepted right up to course commencement date as long as the course being booked has been deemed viable plus we have seating available. Please consult your Auridian Account Manager or email your request to info@auridian.com.au to determine the status of any course at any time.
  • Once a Registration and/or purchase order is received, an Auridian Account Manager will immediately issue a 'Registration Received' letter by email to acknowledge your registration.
  • The 'Registration Received' notification does not imply that the course itself is confirmed, purely that we have received and recorded your Registration.
  • Any alterations to the original Registration should be notified to an Auridian Account Manager or info@auridian.com.au as soon as possible or no later than fourteen (14) working days prior to course commencement.

COURSE CONFIRMATION

  • A 'Course Confirmation' letter by email is issued to each registrant once there are sufficient participants for the course or no later than seven (7) working days prior to course commencement, whichever is the earlier.
  • 'Course Confirmation' means that Auridian are fully committed to delivering the course and have formally issued purchase orders (including non-refundable venue, travel and accommodation payments) on all associated suppliers with that course.
  • A 'Course Confirmation' provides joining instructions and full location details of the course itself.
  • This notification will be sent to attendee(s) and the booking authority (if all contact details are supplied as part of Registration).

CANCELLATION AND TRANSFER OPTIONS

  • Auridian reserves the right to defer or cancel any course if there are insufficient bookings or conditions arising beyond our control. Every practical assistance will be given to reschedule clients to an alternative course date and/or to provide a full refund (if applicable).
  • If there are insufficient participants for this course, Auridian will advise of course cancellation or postponement via a 'Rescheduled Course' letter by email no later than fourteen (14) working days prior to course commencement. In the instance where Auridian postpones a course, no customer invoice will be generated. Auridian Administration will automatically suggest the next scheduled date for you whilst an Account Manager will discuss all possible alternative options with you.
  • Cancellations by the customer must be received in writing (fax, email or hardcopy letter) to an Auridian Account Manager or info@auridian.com.au as early as practically possible, but no later than fourteen (14) working days prior to course commencement.
  • If the course has already been confirmed by Auridian (refer 'Course Confirmation' above) prior to the customer cancellation advice, then the following conditions will apply:
  • Auridian will not cancel the course based on late customer cancellations as all suppliers have been locked in for delivery as at date of 'Course Confirmation'.
  • Any participant who is unable to attend may send a replacement participant and must notify Auridian of the change in details in writing (as above).
  • The invoice is issued as normal to the registrant which is due and payable immediately. No credit notes will be issued.
  • If a replacement participant cannot be sent, the registrant is offered a training credit towards any future Auridian course equal to the full value of the Invoice which must be taken up within a three (3) month timeframe otherwise the credit will become null and void. The Account Manager will assist the registrant in rescheduling their booking however the onus is on the client to utilise their training credit within the 3 month period.
  • If the course has not been confirmed by Auridian (refer 'Course Confirmation' above) prior to the customer cancellation advice, then no penalties or payments will apply to the customer and no invoice will be issued for that Registration.

INVOICES

  • Invoices are issued only once the course is confirmed (course confirmation occurs approximately fourteen (14) days before course commencement date however the actual invoice will be delivered to the client around the time of course commencement unless otherwise specified by client – refer points below).
  • Invoices will be issued by email or hardcopy or both, whichever is the preference of the client.
  • Any client request for an invoice to be issued ahead of actual course registration and attendance, will be accommodated by Auridian, however please note that the payment is due and payable immediately and the customer must take up the full value of the invoice towards any future Auridian course within a three (3) month timeframe.
  • If a client makes a full payment against an invoice and wishes to receive an "Invoice Paid" document, please email info@auridian.com.au.

PAYMENT TERMS AND METHODS

  • All prices are in Australian Dollars (AUD).
  • Payment for public schedule or in house courses must be received by Auridian 14 days from presentation of invoice unless otherwise agreed in writing with your Auridian Account Manager.
  • Payment can be made via cheque or EFT.
  • EFT Details: Westpac Name: Auridian Training & Consulting Pty Ltd ABN: 59 110 328 099 BSB: 032 747 A/C: 174 718
  • Please direct any payment remittance to info@auridian.com.au or fax: +61 (0)2 8667 3200. If you fax Auridian, please notify an Auridian administrator +61 (0)2 8667 3033 that it has been sent.
  • Cheques should be made payable to 'Auridian Training & Consulting Pty Ltd' and should be mailed to: Auridian Training & Consulting Pty Ltd Level 13, 167 Macquarie St Sydney NSW 2000 Australia along with a printout of the Booking Confirmation email to verify the payment.

PAYMENT - IN-HOUSE TRAINING

  • For any In-house training booking, Auridian must receive a completed “Auridian In-house Booking Form” (and/or purchase orders) in writing (fax, letter or email) no later than fourteen (14) working days prior to course commencement.
  • If the customer elects to cancel an In-house Training course, any direct costs already paid by Auridian are to be reimbursed to Auridian by the client. Auridian will issue an invoice and attach proof of all expenditure.
  • If the customer elects to postpone an In-house Training course, the Auridian Account Manager will liaise with the client to determine an appropriate reschedule date and any direct costs already paid by Auridian are to be reimbursed to Auridian by the client. Auridian will issue an invoice and attach proof of all expenditure.

CONTACT US

Please call 1300 206 637 (in Australia) or +61 (0)2 8667 3033 (Internationally) with your Auridian enquiry.

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