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Inspiration

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SECRET QUESTIONS CUSTOMERS WANT ANSWERED.

Meg Salter - Monday, February 29, 2016


Our customers have unspoken questions they need answered in order to confirm that their time with you 
is being well spent. Answering these questions is an essential step for sales people to convert enquiries 
and create real engagement. 
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BEING AN ASSET IN 2016

Meg Salter - Thursday, January 28, 2016


Being a valuable asset for clients requires salespeople to think outside the square.  This vlog discusses how we can ensure we are adding value to the customers buying experience in a meaningful way, by understanding and respecting what they can do for themselves, and looking for creative ways to help. 

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MERRY CHRISTMAS FROM AURIDIAN

Meg Salter - Wednesday, December 23, 2015

Thank you for a wonderful year, have a very Merry Christmas and an excellent 2016!!

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COMMUNICATION BARRIERS

Meg Salter - Monday, November 23, 2015

Even though you are speaking the same language as another person, often there are still misunderstandings. 

Misused words, an incongruent tone and 'give-away' facial expressions can all lead to an uncomfortable buying experience and potential buyer’s remorse. 

This video blog discusses how to align communication with buyers needs so they always feel like they are getting good value and a great price. 

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TO THE LINE SERVICE

Meg Salter - Friday, October 23, 2015

Everyone loves it when you get a glass of wine that is poured above the line.  It makes you feel like you are special, that the service around here must be excellent, and that you are a valued customer.  

So, how do you feel when it is poured exactly to the line?  In this video blog we explore the concept of 'above the line' customer service. 

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PEOPLE’S STORY

Meg Salter - Wednesday, September 23, 2015

 

Everyone has a story. In a sales environment, it is not sufficient enough to find out what it is, you need to write yourself into their story if you are to continue on this journey with them.  Working out what character you need to play in their story is the fun part!

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CONTROLLING THE CLOSE

Meg Salter - Tuesday, September 01, 2015

Regardless of how well a sales consultant conducts themselves and follows a process, if they are not in control of the close it can all be in vain.  Knowing effective tips and techniques to maintain control of closing the sale is the most effective way to increase conversion and create a customer experience that respects the time and needs of the consumer.  In this training video, we share 3 tips to help you control the close. 

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STANDING OUT

Meg Salter - Sunday, August 23, 2015

In a sea of information it is important as a retail sales consultant that you not only understand your point of difference, but that you get comfortable promoting how you are better, more convenient, less risky and worthy of the sale.  Good service and creating a great customer experience isn't enough these days to convert a sale.  The internet provides too many other alternatives, so you need to make sure you stand out from the crowd.

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INITIAL GREETING

Meg Salter - Thursday, July 23, 2015


In retail sales the initial greeting has become more important than ever, as people decide if they discuss how you can send the right message and to set the tone of amazing service just by breathing in or breathing out as you welcome someone.

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