Frequently Asked Questions - Auridian Training & Consulting

What if I can't find the course I want on a date that suits me?: Please contact us to discuss options. We will always try our best to accommodate your needs
What are the minimum and maximum numbers on courses?: Most of our courses are activity based so we usually need a minimum of 10 participants and can take up 20.
If a course does not have minimum numbers, will it be cancelled?: Wherever possible, we will try to run courses as scheduled. If a session does have to be rescheduled, we will contact you at least 14 days prior to the original date and offer you a different date or a full refund.
What if something comes up and I have to cancel?: Where a postponement or cancellation request is received within 14 days of the confirmed start date of the program, Auridian will charge a fee equivalent to 50% of the course cost. Substitution of another participant will not incur the fee.
Can I avoid the cancellation fee if I rebook on another course?: Yes, as long as the training is conducted within 3 months of the original date.
The sort of course I want is not listed; can you still offer me the training I want?: Please contact us: we have a full suite of courses which can be offered subject to demand. Otherwise we will be happy to discuss options to develop a course to suit your exact requirements.
When does each course start and finish?: For full-day courses, the session will usually begin at 9.00 am and finish at 5.00 pm. Full details will be provided on confirmation.
What is included in the price of training course?: The price includes the trainer, training venue and all course materials. Unless otherwise specified on confirmation, lunch is not provided as part of the training.
What do I need to bring to training?: Bring a pen and an enthusiastic and open attitude!
How should I dress for training?: Most people feel comfortable wearing what they would normally wear to work, or in similarly smart casual/professional attire.
Do you offer in-house or tailored training?: We can offer in-house training at your own premises or somewhere else that suits you best. This training can be customised to your needs, both in terms of the content and the timings. Please contact us to arrange a consultation to discuss your training needs.