Negotiation Skills

Overview

What if Negotiation wasn’t about winning or losing? What if you knew the rules and conventions to enter every situation with confidence, knowing that all parties would leave satisfied with the outcome?

We negotiate all the time: at work and at home, with customers, colleagues and friends. It is a central process in conflict resolution, problem solving, persuasion and communication. An understanding of fundamental negotiation skills will make this essential process more advantageous and less stressful for all parties.

This course will teach you to think more laterally when planning for a negotiation situation, be able to approach issues from different angles, and come up with imaginative and innovative ways to overcome obstacles and challenges that are relevent to your own life and work environment.

Outcomes

• Learn principles & processes behind win-win negotiation
• Determine personal negotiation styles
• Explore the role of body language, power & status
• Experience the negotiation process

Topics

• What is negotiation?
• Negotiating for win-win
• Two approaches: traditional/competitive & principled/co-operative
• Five steps to a successful outcome
• Negotiating Styles
• The power game: body language & status
• Handling a deadlock
• Common negotiation pitfalls
• Negotiation scenarios & skills practice

Details

Time: 09:00 - 17:00
Duration: 1 day
Capacity: Maximum 14 participants

Results

“My sales team came back from this training 100% focused and energised. There was a huge change in their attitude, from fear to confidence, when meeting with potential clients. Thank you for giving me a new team!”

“I loved the content of this course. Before I was quite apprehensive about negotiating contracts with our suppliers. Now I have techniques to help me prepare for every meeting, and have clear outcomes in mind which has made a huge difference to my confidence.”