Public Courses

Convert Your Sales Potential

Looking for a dramatic improvement in your sales performance? This inspirational workshop is guaranteed to enable you to achieve more. By giving you an understanding of your true sales potential and helping you realise how valuable your time is, we will change your attitude from 'information giver' to 'sales-maker' and highlight the specific areas you need to work on in order to turn every enquiry into a sale. 

Sensational Customer Service

Anyone who works in customer service is a salesperson: they are selling an experience. This energising course will revolutionise the way you provide service and give you the tools you need to absolutely delight your customers.  You will leave with the skills and attitude that will enable you to provide such an amazing experience that your customers wouldn’t dream of going anywhere else.

Time and Self Management

Sick of working late? Tired of breaking promises? Wish there were more hours in the day? Then it is time to learn techniques to move you from chaos to control and create time management habits that work.

Effective Communication in Business

Regardless of what business you are in, effective communication skills are vital for success. With a focus on professional telephone skills and email management, participants in this workshop will gain an understanding of how to communicate professionally and effectively with both customers and colleagues. 

Presentation Skills

Are you petrified by the thought of speaking in public? Do your hands shake when presenting at a meeting or to your team? The ability to speak well is a vital business skill and is often a make or break component of closing a sale, receiving approval for a new venture, or implementing a plan. This 2 day workshop will give you the tools and techniques you need to become an assured and engaging speaker and presenter to any group size.

Negotiation Skills

We negotiate all the time: at work and at home, with clients, colleagues and friends.  An understanding of fundamental negotiation skills will make this essential process more advantageous and less stressful for all parties. Learn the skills and techniques that will enable you to enter any situation with confidence, knowing that everyone can be satisfied with the outcome. 

Managing People

As a manager or leader, it can be extremely frustrating to know how much potential your team has, yet to see opportunities wasted. This vital 2 day program will help you develop the skills to create a working environment where every staff member has an opportunity to excel, and enable you to harness the potential of your most valuable resource - your people. 

Goal Setting and Mapping

How big would you dream if you believed you could not fail? Whatever it is you want out of life, learning how to set and achieve your goals is the key to success and fulfillment. Participants on this workshop will learn how to tap into this powerful future-shaping technique, and leave motivated and focused to design their own destiny.

Dealing with Conflict and Complaints

Complaints: something to be avoided at all costs, or a fast-track to customer loyalty and marketshare? This enlightening workshop will change the way you view customer complaints and give you the techniques to deal with them positively, proactively and painlessly.

Presenting a Professional Image

Did you know that people will form an initial impression about you and the company you work for within the first ten seconds of meeting or speaking with you? And as most people's first impressions are often based on how you speak and how you dress, rather than what you say or know, it is imperative to learn how to present the kind of professional image that will enable you to attract, impress and retain clients. 

Generations at Work

Do your colleagues ever look at you like you are from another planet?  Well, generationally speaking, you probably are. Sometimes the Generation Gap can seem more like a chasm, so it is important to learn how to understand, work with and bring out the best in people of all ages.