Sensational Customer Service

Overview

Anyone who works in customer service is a salesperson: they are selling an experience. How can you provide such an amazing experience that your customers wouldn’t dream of going anywhere else?

There is no doubt that customer service is an extremely important strategy for increasing loyalty and market share, however traditional service steps are no longer enough to guarantee success.

This energising course will revolutionise the way you provide customer service and give you the tools you need to absolutely delight your customers.  By analysing your competition, developing your own unique point of difference and understanding that what you are offering your customers is truly unique, you will realise the importance of allowing your personality to shine and be empowered to deliver an amazing customer experience every time.

Outcomes

• Ensure that exceptional customer service is offered all of the time
• Enable participants to focus on their company’s strengths
• To encourage participants to take complete ownership of their customers’ experience of them and their company

Topics

• To the customer you are the company
• Why you: your strengths and unique selling proposition
• The human edge: genuine caring for customers
• Winning words and forbidden phrases
• Communication awareness – through every medium
• Building a client base: developing and maintaining customer loyalty
• Beyond price

Details

Time: 09:00 - 17:00
Duration: 1 day
Capacity: Maximum 14 participants

Results

“I found your Customer Service course very beneficial. It made me look at things in a new way and also made me feel great about what I can offer my customers which is totally my own. I’ve done lots of training courses but this was by far the best in terms of how it made me feel and helping me enjoy my job again.”

“I just wanted to say how much I enjoyed yesterday’s training. It was so good to step back and reflect on what we do every day, and remember that we are dealing with people not numbers. I loved the energy of the course, it really kept me interested all day.”