Effective Communication in Business

Overview

Regardless of what business you are in, effective communication skills are vital for success.

Why is that some people seem to have a natural ability to get their message across via any medium and others seems to be constantly misunderstood and misinterpreted?

Simple things such as the tone of your voice over the phone, the way you 'construct your face' when speaking to someone, and the words you choose can not only make people respond well to you, but can also make it much easier for you to do your job well.

With a focus on professional telephone skills and email management, participants in this workshop will gain an understanding of how to communicate professionally and effectively with both customers and colleagues. 

Outcomes

• Professional communication through every medium
• Ownership over communication effectiveness 
• Useful phrases and templates for future reference

Topics

• The true cost of poor communication
• Basic communication principles
• Building rapport over the telephone and via email
• Useful phrases and words to avoid
• The trouble with text: misinterpretation risks
• Email 'netiquette' and business writing skills
• Email 'template' workshop

Details

Time: 09:00 - 12:30
Duration: Half day
Capacity: Maximum 14 participants

Results

“So many simple ideas that will save me time!  Great refresher of everything I know I should be doing but don't all the time”

“I love the templates and the useful phrases.  I am going to keep these near my desk for easy future reference.”